Refund / Exchange Policy
Delivery Fee
Once the delivery was made, the delivery fee is non-refundable.
Floral arrangements may be returned for credit or exchanged with conditions as follow:
- For Regular Orders:
- If you cancel your order before the arrangement was made, the full amount will be refunded.
Please be advised that it may take up to a week for your bank to reverse the transaction.
- If you cancel your order after the arrangement was made, and not yet delivered, 50% of the ordered amount will be refunded.
- There will be no refund once the delivery has been made.
- For Orders that require special flower order from the Wholesale:
Exchange
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